Implementing an ERP system is a major milestone for any business but it’s your team’s ability to use the system effectively that determines its true value. Without proper training, even the best ERP can become an expensive underutilized tool, in fact without proper training it might even take away efficiency from the team.
At CHIPS Enterprise, we specialize in Acumatica ERP training for Zimbabwean and Southern African teams. Here are our top best practices to help you drive adoption, reduce errors, and maximize ROI.
1. Start Training Early
Don’t wait until go-live. Involve key users during the implementation phase so they can provide feedback and start learning as the system takes shape. The team’s feedback during implementation is key in ensuring that systems that are set up align with how each department operates and how it feeds into the vision of the company at large scale. Early exposure builds confidence and reduces resistance to change.
2. Train by Role, Not Just Features
Each team member should only learn what they need to know. There is no need for everyone to be a super user. Training by roles allow teams to be efficient to what they are required to use and do instead of making them average in everything about the company.
- Finance teams need training on budgeting, accounting reports, and expense approvals.
- Sales reps need CRM, quotations, and order processing.
- Executives need dashboards and KPI tracking.
This keeps training relevant and prevents overwhelm.
3. Use Real Company Data for Practice
Generic examples don’t work. We recommend using your actual data—customers, invoices, stock items—during hands-on training. This makes learning feel more authentic and increases retention. After training teams and employees will carry on with what they have been taught and it will feel natural because they are not starting work under new circumstances
4. Blend In-Person and Digital Learning
While face-to-face training works well for many teams in Zimbabwe, we also offer remote sessions and video tutorials. Blending both approaches ensures flexibility and consistency. Additionally our knowledge base also provided detailed guides on everything you need to know on using Acumatica ERP software.
5. Create Super Users
Identify champions in each department and train them more deeply. These “super users” become the go-to people for support internally, reducing your reliance on external consultants over time.
6. Keep Training Ongoing
ERP systems evolve—and so do your business processes. Schedule refresher courses every 6 to 12 months, especially when rolling out new features or modules. Refresher courses are also quite helpful for new employees who might have recently joined the organisation, such training allow employees to get up to speed quicker.
7. Measure Success
We use simple metrics to track training ROI:
- How long users take to complete tasks before and after training
- Number of support tickets logged
- User feedback and confidence ratings
These insights help fine-tune future sessions.
Conclusion
Investing in ERP training is investing in your people. The more skilled your team is, the faster you see returns on your ERP system. At CHIPS Enterprise, we go beyond installation—we equip your team to succeed.
Need a tailored training program?
Click here & talk to us about onsite or remote sessions for your business.
